New Yorkers know how to come back strong. The nation’s hardest hit region will once again show everyone what resilience is. And when New York re-opens, our retail properties will be part of the story.
You are vital partners at our properties, and we know how challenging this extraordinary time has been. Like you, we are committed to the health and wellness of our employees, guests and communities – and our operational approach will be tailored for our busy, high-traffic New York properties.
We’re excited to share our initial operational plans to support the return to business: the time when stores, restaurants, and experiences at our properties will be able to say, “Welcome Back!” Macerich properties are where people want to go for connection as well as commerce, and we are eagerly anticipating how and when we can return to this important place in people’s lives.
We hope you will take a look at our plans for putting everyone at ease as our properties re-open.
As we start to re-open our centers, it is important to effectively communicate to ensure the health and well-being of our shoppers, retailers and our local community members. View our sample signage package created to help welcome our customers back to our centers and serve as another touch point to highlight proper social distancing protocol.
Samples included are not representative of each shopping center's specific state ordinances. This document is a sampling and not inclusive of all property signage.
Macerich has developed a plan to support any of our retail partners wishing to offer Curbside Pickup at properties, where regulations allow. We continue to monitor local, national and global health organization recommendations and will adjust this service as necessary to ensure the well-being of our shoppers, merchants and employees.
As an additional resource, we have included links to connect you with operational guidelines and checklists from groups with industry expertise like the National Retail Federation and the National Restaurant Association.
There is no higher priority than the health and wellness of our guests, employees, retailers, and communities. That’s why we are monitoring the current situation of the novel coronavirus (COVID-19) and taking preventive actions. We want you to feel confident when visiting our properties. We recognize that places where people gather, like shopping centers, need to be clean, welcoming and safe.
As businesses of all kinds navigate the challenges presented by COVID-19, we have assembled informative resources that are available to help you during this difficult situation.
Updated as of May 26, 2020
The content of this website is provided for informational purposes only. Macerich does not control and makes no representations, claims, promises, or guarantees (in each case, express or implied) as to the accuracy, completeness, relevance, timeliness or adequacy of the content, the links, or resources provided on this website. Macerich shall not be liable in any way for any damage or loss in connection with the use or reliance on the content, the links, or resources contained on this website. Macerich does not endorse any website, organization, product or service referenced herein nor do the views and opinions expressed in any content, links or resources necessarily reflect those of Macerich.