Great people make great properties.
The Receptionist exemplifies Macerich values and provides a high level of personal customer service to guests, tenants, and employees.
Essential Job Functions:
•Greet all guests, vendors, and tenants, and respond to their needs.
•Answer front desk phone and field calls.
•Coordinate Lost & Found process
•Perform departmental clerical duties as needed.
•Pick up and drop off mall mail.
•Distribute mail and office deliveries.
•Maintain keys/lock box/log sheet.
•Maintain all lease, contract, and general mall filing.
•Type correspondence as directed.
•Assist Property Management, Operations, Marketing, Leasing, and Security as needed.
•Walk the center to stay current on tenant mix, merchandise mix, and store managers.
•Sent out Opening and Closing tenant notices to applicable parties.
•Update tenant contact information on a monthly basis.
•Update Emergency Response office books on a monthly basis.
•Collect Certificates of Insurance from tenants and contractors.
•Order and track office supplies.
•Maintain office supply inventory, forms, and materials.
Requirements and Qualifications:
•High School Diploma.
•Experience with and intermediate knowledge of Microsoft Word, Excel, and Outlook.
•Basic knowledge of general office machines such as fax machine, printer/copier, and scanner.
•Minimum 1 year experience as receptionist and/or office position involving answering phones; general clerical duties (light typing, filing).
•Previous customer service or hospitality experience preferred.
•All applicants must be able to perform the essential functions of the position, including corresponding core job requirements, with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities (and others in accordance with applicable law) to perform the essential functions of the job, consistent with applicable laws and Company policy.