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Senior Manager, Property Management

The Shops at North Bridge
Posted Jul 08, 2019

Position Description:

The Senior Manager, Property Management’s primary role is to lead the property team to exemplify the Macerich values and to achieve the stated business metrics and critical goals. To that end, the Manager develops and focuses each discipline of the team, unleashes their potential, and establishes a culture of excellence to ensure that the company’s objectives are met or exceeded. The Senior Manager, Property Management provides focus for each of these disciplines to achieve the highest net income while ensuring the long-term sustainability and value of the property asset. 

Essential Job Functions:

•Serve as a leader within the property team. Educates, communicates and mentors at all levels. 
•Build into all goals and programs measurable objectives that evaluate property KPIs, return on investment and bottom-line profitability to our shareholders. 
•Coordinates with Leasing, Business Development, Specialty Leasing and Shared Services in the preparation and continuous evaluation of the property forecast. Take the lead in working closely with all parties to promptly address any significant forecast variances. 
•Gain a comprehensive understanding of City processes and organization in order to ensure compliance with codes, permits, and new programs. 
•Foster strong working relationships with law enforcement, city departments and appropriate community organizations.
•Maintain strong relationships with local businesses, government departments, and community organizations. Participate in bi-annual community audits and utilize results to center-specific events and partnerships that align with the Macerich brand. Understand all REA obligations and partnerships with adjacent property owners throughout the general area.
•Understand all department store/major tenant issues. 
•Consistently follow procedures relating to late charges, letters of default, tenant inquiries and tenant deliverables & correspondence. 
•Perform analytical review and approval of rent roll and sales reports. 
•Develop long-range expense planning strategy and makes recommendations for long-term capital expenditures.
•Review and approve annual expense reconciliations and impounds. 
•Supervise, support, and focus the Operations Manager and contracted security provider in their roles to ensure a safe and pleasant shopping environment and preservation of the center’s physical assets. 
•Ensure performance of security, housekeeping and maintenance contractors, as well as other key partners, meets company expectations. 
•Monitor monthly financial statements; manages expense variances.
•Plan and execute approved capital improvement projects in coordination with Senior Operations Managers.
•Establish and implement a property-specific Energy Management Program. 
•Analyze incident reports, assessing risk, and makes recommendations for improvements. 
•Facilitate a strong partnership between Security, Marketing, Leasing, Specialty Leasing and Business Development. 
•Establish and maintain positive alliances with retailers and understand their business in order to maximize sales productivity and success. 
•Provide support to Leasing, Specialty Leasing and Business Development, coordinating to ensure that the correct balance between income generation and merchandise mix is achieved for the center’s short and long-term benefit. Assists in the creation of the center’s merchandising plan and approve and execute Business Development agreements. 
•Manage the lease administration process from proposal through store commencement. 
•Conduct property tours with prospective tenants, investors, and guests. 
•Supervise and coordinate all communication between the Legal department and the property. 
•Assist the Development department in working with city officials to gain approvals from the City Planning and Building department for all major projects. 
•All other duties as assigned.

Requirements and Qualifications:

•Minimum of seven years of property management experience preferred.
•Minimum Bachelor’s Degree from a four year accredited University.  Degree in Business or Finance preferred.   
•Knowledge of commercial real estate including high proficiency in finance, leasing, asset management, tenant relations, and construction. 
•All applicants must be able to perform the essential functions of the position, including corresponding core job requirements, with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities (and others in accordance with applicable law) to perform the essential functions of the job, consistent with applicable laws and Company policy.